Privacy policy

This Privacy policy describes how www.fossandbjorn.com (the “Site”, “we” or “us” or variations thereof) collect, use, disclose and safeguard your personal information when you visit or make a purchase from us. We value your privacy and are committed to protecting your personal data. In this policy, we refer to any information about an identifiable individual as “Personal Information”.

  • When you shop on our website we’ll ask you to submit personal information such as your name, email address, postal address and telephone number. This information is collected lawfully and we use it to send your products to you, and keep you updated on the journey of your product from us to you.
  • We have an opt-in approach to our newsletter, and if you sign up to this we’ll store your email address to share news about the company and our products, and to notify you of sales and other offers. Many of these are exclusive to those on the newsletter, and often newsletters subscribers will be told of an upcoming sale ahead of other customers. We won’t use your personal information without your permission.
  • If you contact customer services, we may also collect additional information as required to enable us to support you with your query.
  • We also save general usage data: IP address, browser type, pages visited, time spent on the site, and other diagnostic data. We save this information in aggregate and it’s anonymised, and we use the information to improve our services and our site.

You’re under no obligation to provide any of this information; however, if you should choose to withhold requested information, we may not be able to provide you with certain services or certain functionality on the website. Please also see our Cookie policy for more information about the information stored within Cookies and how you can decline/remove those on your device.

We do not store any payment information – this is all done through secture third parties you have opted to use to pay for our products when you make a purchase, such as PayPal or credit card.

This website contains links to other websites. We are not responsible for the privacy policies and practices of those other websites, even if you access them using links from www.fossandbjorn.com. We recommend that you check the policy of each website you visit. The same applies to third party websites that may led you to our site.

We use the information we obtain in the following ways:

  • To process and manage your orders
  • To improve our website and services
  • To communicate with you about your orders, our products, and promotional offers
  • To comply with legal obligations and resolve disputes

We don’t sell or rent out your personal data to third parties. We may, however, share your information with our service providers who assist in maintaining our website and/or help us conduct our business (such as perform site analytics). We may disclose your information to the authorities (such as the policy or a regulatory body) if required to do so by law, or if we believe that such action is necessary to protect and defend the rights, property or safety or Foss & Bjørn, the website, its employees, or its visitors.

If you contact us by email we store your emails and our replies for 2 years. If the communications relates to an order, the emails will be held for 7 years. This includes sensitive information that you choose to share with us by email so please don’t share more than you need to for your query in any email correspondence with us. If you don’t open our marketing communications such as our newsletters, and if you haven’t placed an order for 1 year, we’ll email to ask you if you still want to receive communications from us.

You have certain rights around the processing of your data, which includes the right to request access to the personal data we hold of you, and to make corrections of any errors. You can make a request for this by contacting us. In the first instance we will normally provide a copy of the information free of charge, however we may charge an administrative fee for further requests for the same information. We will as soon as possible and within 1 month of your request:

  • Confirm what personal data we hold about you
  • Provide a copy of the data in commonly used protected electronic format if the request is made electronically
  • Provide any supporting explanatory materials.

If there are delays to this timeline we’ll notify you within 1 month.

If we’re approached by a third party that you’ve employed to request your data, we’ll contact you directly on the email address you provided via newsletter sign-up or when placing an order, to confirm the validity of the request. The data requested will be sent only to the email address we hold on file for you.

Depending on your location, you may have the right to delete, or restrict the processing of your personal data. To exercise these rights, please contact us. If you would like to correct any information, please use the same form.

In order to comply with other legislation we may not be able to carry out some requests and we will inform you if this is the case for your request. For example, we may not be able to anonymise or delete your data fully if you have made a purchase with Foss & Bjørn in the last 7 years, or if you have an order with us that has not yet been completed under our contract with you.

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

If you have questions or concerns about your personal data or this policy, or if you’d like to make a complaint, please contact us. You can also visit www.ico.org.uk for more information about your data privacy or contact them on 0303 123 1113.